Refund policy

At SOKOTO, every piece is created with care and checked before dispatch. Please read our returns policy carefully before placing an order.

All Sales Are Final

We operate a strict no returns, no refunds, and no exchanges policy unless your item is faulty, damaged, incorrect, or not as described.

Please make sure you check all product details, sizing, colour, and order information before completing your purchase. We are unable to accept returns for:

• Change of mind
• Ordering the wrong size
• Incorrect delivery details provided at checkout
• Items no longer wanted after purchase
• Minor colour differences caused by lighting, screen display, or photography

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, incorrect, or not as described, please contact us within 48 hours of receiving your order.

To help us review your issue, please include:

• Your full name
• Order number
• Clear photos of the item
• A short description of the issue

Once reviewed, we may offer a replacement, repair, refund, or another suitable resolution where required.

Item Condition

Any item returned due to an approved fault or error must be unworn, unused, unwashed, and in its original condition with all packaging and tags included where possible.

We reserve the right to refuse any return that does not meet these conditions.

Made-to-Order and Limited Pieces

Some SOKOTO items may be produced in limited quantities or made to order. These items cannot be cancelled, returned, refunded, or exchanged once production has started, except where the item is faulty or legally required.

Shipping Costs

Shipping costs are non-refundable unless the return is due to a fault, damage, incorrect item, or an error made by SOKOTO.

Customers are responsible for ensuring that their delivery address is correct at checkout. We are not responsible for parcels lost or delayed due to incorrect information being provided.