Shipping policy

1. Order Processing

All SOKOTO orders are processed after payment has been successfully completed.

Please allow time for your order to be processed, packed, and dispatched. Processing times may vary during busy periods, product drops, sales, or limited releases.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

2. Shipping Times

Estimated delivery times will depend on the shipping method selected at checkout and the destination of your order.

Delivery timeframes are estimates only and are not guaranteed. SOKOTO is not responsible for delays caused by couriers, customs, weather, strikes, failed delivery attempts, incorrect addresses, or any circumstances outside our control.

3. UK Shipping

We offer shipping within the United Kingdom.

Estimated UK delivery times will be shown at checkout where available. Please note that dispatch time and delivery time are separate.

4. International Shipping

International shipping may be available depending on your location.

Customers outside the UK are responsible for any customs fees, import duties, taxes, or additional charges applied by their country. These charges are not included in the product price or shipping cost unless clearly stated at checkout.

SOKOTO is not responsible for delays caused by customs checks or international courier handling.

5. Incorrect Shipping Information

Customers are responsible for entering the correct shipping address at checkout.

SOKOTO is not responsible for orders lost, delayed, or delivered incorrectly due to wrong or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been placed or dispatched.

6. Lost or Delayed Parcels

Once an order has been handed to the courier, delivery is the responsibility of the courier.

If your parcel is delayed, lost, or marked as delivered but not received, please contact the courier first using your tracking information.

SOKOTO will do our best to assist with courier investigations where possible, but we are not responsible for parcels that are delayed, lost, stolen, or delivered incorrectly due to courier issues or customer-provided address errors.

7. Failed Deliveries and Returned Parcels

If a parcel is returned to SOKOTO due to failed delivery attempts, refusal of delivery, unpaid customs charges, or an incorrect address, the customer may be responsible for any additional shipping costs to resend the order.

Original shipping fees are non-refundable unless the issue was caused by an error made by SOKOTO.

8. Pre-Orders and Made-to-Order Items

Some SOKOTO products may be pre-order, made-to-order, or limited-release items.

These products may require additional processing time before dispatch. Estimated dispatch windows will be stated on the product page where possible.

Delays may occur due to production, supplier issues, or high demand. By purchasing a pre-order or made-to-order item, you understand that the item may not be dispatched immediately.