Terms of service

1. Overview

This website is operated by SOKOTO. Throughout the site, the terms “we”, “us” and “our” refer to SOKOTO.

By visiting our website, browsing our products, or placing an order with us, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website or purchasing from us.

If you do not agree to these terms, you should not use this website or place an order.

2. About SOKOTO

SOKOTO is a London-based streetwear clothing brand offering clothing, accessories, limited drops, and other related products.

Our products may be released in limited quantities and may not always be restocked once sold out.

3. Product Information

We aim to display our products, colours, sizing, descriptions, and images as accurately as possible. However, slight differences may occur due to screen settings, lighting, photography, editing, and production methods.

All product descriptions, prices, and availability are subject to change at any time without notice.

We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.

4. Sizing

Customers are responsible for checking the size guide, product description, and fit information before placing an order.

We do not accept returns or exchanges for incorrect sizing, change of mind, or items no longer wanted, except where required by law.

5. Orders

Once an order has been placed, you will receive an order confirmation by email. This does not mean your order has been accepted. We reserve the right to cancel or refuse any order if there is an issue with payment, stock availability, suspected fraud, incorrect pricing, or any other reasonable concern.

If we cancel your order after payment has been taken, we will refund the amount paid.

6. Payment

All prices are listed in GBP unless stated otherwise.

Payment must be made at checkout using the payment methods available on our website. By placing an order, you confirm that the payment information provided is accurate and that you are authorised to use the selected payment method.

7. Shipping and Delivery

We aim to process and dispatch orders within the timeframe stated on our website. Delivery times are estimates only and are not guaranteed.

SOKOTO is not responsible for delays caused by courier issues, customs, incorrect addresses, failed delivery attempts, weather, strikes, or events outside our control.

Customers are responsible for ensuring their shipping address is correct at checkout. We are not responsible for orders lost or delayed due to incorrect delivery information provided by the customer.

8. No Voluntary Returns

All sales are final.

We do not offer voluntary returns, refunds, or exchanges for:

Change of mind
Ordering the wrong size
Incorrect delivery details provided at checkout
Items no longer wanted
Minor colour differences caused by lighting or screen display
Delays outside our control
Sale, discounted, limited-edition, or made-to-order items

This does not affect your statutory rights.

9. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, incorrect, or not as described, please contact us as soon as possible with your order number, clear photos, and a short description of the issue.

If the issue is confirmed, we may offer a replacement, repair, refund, or another suitable solution where required.

Items must be unworn, unused, unwashed, and returned in their original condition where possible.

10. Made-to-Order and Limited Items

Some SOKOTO products may be made-to-order, customised, personalised, or released as limited drops.

Where legally permitted, these items cannot be cancelled, returned, refunded, or exchanged once production has started, unless they are faulty, damaged, incorrect, or not as described.

11. Intellectual Property

All content on this website, including the SOKOTO name, logos, designs, artwork, product images, graphics, text, branding, and overall visual identity, belongs to SOKOTO or is used with permission.

You must not copy, reproduce, edit, distribute, sell, or use any SOKOTO content without our written permission.

12. Prohibited Use

You agree not to use our website or products for any unlawful, harmful, fraudulent, abusive, or unauthorised purpose.

You must not attempt to interfere with the security, operation, or performance of our website.

13. Resale

Unless agreed in writing, SOKOTO products are sold for personal use only. We reserve the right to cancel orders that appear to be placed for unauthorised resale.

14. Limitation of Liability

SOKOTO is not responsible for any indirect, incidental, or consequential loss arising from the use of our website, products, or services.

Nothing in these terms limits or excludes liability where it would be unlawful to do so.

15. Privacy

Your personal information will be handled in line with our Privacy Policy. By using our website or placing an order, you agree that we may collect and process your information to complete your order, provide customer service, and operate our business.